Website Bug Fixing & Troubleshooting
When something on your site is broken — a form that won't submit, a layout that's collapsed, an error that only some users see — we diagnose the actual root cause and fix it, rather than papering over the symptom.
Bugs on live sites are often environment-specific: a plugin update, a browser quirk, a race condition under load, or a change nobody remembers making. We reproduce the issue, check server and browser console logs, and trace it back through the code before touching anything, so the fix addresses the real cause instead of just making the symptom disappear temporarily. We also document what broke and why, so recurring issues stop recurring.
Bug Reproduction & Diagnosis
We reproduce the issue reliably before writing a fix, so we're solving the actual problem rather than a guess.
Cross-Browser & Device Testing
Fixes verified across the browsers and devices your real visitors use, not just one desktop browser.
Error Log Analysis
Server and application logs reviewed to catch the underlying error, especially for intermittent or hard-to-reproduce bugs.
Plugin & Dependency Conflict Resolution
Conflicts between plugins, libraries, or recent updates identified and resolved without breaking unrelated functionality.
How it Works
Report & Reproduce
You describe the issue and we reproduce it in a safe environment to confirm exactly what's happening.
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Diagnose & Fix
We trace the bug to its root cause in the code or configuration and apply a fix, not a workaround.
Verify & Document
We re-test the fix across relevant browsers and devices and document the cause so it's easier to catch if it recurs.
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Frequently Asked Questions
Yes — most of our bug-fixing work is on sites built by someone else. We start by reviewing the existing code so any fix fits cleanly with what's already there.
Intermittent bugs are usually the hardest but most important to fix properly — we look at logs, timing, and specific conditions like traffic load or browser to isolate what triggers it rather than guessing.
We prioritize based on severity — something breaking checkout or a core function gets immediate attention. Turnaround depends on the complexity of the underlying cause.
It depends on how much investigation the bug needs and the complexity of the fix. Contact us for a quote, or for urgent issues, reach out and we'll assess it first.
A description of what's happening (and what should happen instead), steps to reproduce it if you know them, and access to the site or relevant logs. Screenshots or screen recordings help a lot too.
Both are available — some clients bring us in for a single fix, others prefer an ongoing arrangement so issues get handled as they come up. We'll scope it based on what fits your situation.
Start Your Project?
We're happy to talk through your goals and put together a plan — no obligation, no pressure.
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